Web development & application support since 2014

I build and keep your e-commerce stores running.

  • E-commerce Developer
  • Application Support Analyst

The support you need that also owns what happens after launch: production tickets in Zendesk, releases, patches, cron and indexing, and the reports the business asks for.

Get in touch See experience
release · production
$ bin/magento maintenance:enable$ composer install --no-dev$ bin/magento setup:upgrade$ bin/magento setup:di:compile$ bin/magento indexer:reindex$ bin/magento cache:flush$ bin/magento maintenance:disable# post-deploy checks✓ catalog   ✓ cart   ✓ checkout✓ orders    ✓ cron   ✓ logs clean$
12+years in web dev
10+years on Magento
3companies
About

Developer first, with an operator's habits

Web developer and application support analyst with experience since 2014, specializing in PHP, Magento, and e-commerce operations. I work across website development and maintenance, customer support for production issues, database troubleshooting, server support, and release and patch management. My background also includes WordPress development, plus experience with Sana Commerce and BigCommerce from previous work.

Technical skills

What I work with

Web Development

  • PHP
  • C#
  • ASP.NET
  • .NET Framework
  • JavaScript
  • HTML
  • CSS
  • SQL
  • Responsive design
  • AJAX
  • JSON

Magento

  • Custom modules
  • Themes
  • Extensions
  • Magento CLI
  • Catalog & checkout
  • Cron jobs
  • Caching
  • Indexing

WordPress

  • Site development
  • Maintenance
  • Theme customization
  • Plugin config & updates
  • Content management
  • Troubleshooting

Other E-commerce Platforms

  • Sana Commerce backend (C#/.NET)
  • BigCommerce

Customer Support & Zendesk

  • Ticket management
  • Incident triage
  • Prioritization
  • Escalation
  • Customer communication
  • Resolution tracking

Databases & Reporting

  • MySQL
  • SQL queries
  • Data extraction
  • Data validation
  • DB troubleshooting
  • Operational & ad hoc reports

Server & App Operations

  • Linux CLI
  • Environment config
  • Application logs
  • File permissions
  • Scheduled jobs
  • Availability checks

Release & Patch Management

  • Release planning
  • Deployment coordination
  • Patch implementation
  • Compatibility checks
  • Rollback prep
  • Post-deploy validation

Application Support

  • Production troubleshooting
  • Debugging
  • Root cause analysis
  • Defect resolution
  • Daily operational support

Tools & Integrations

  • Git
  • Composer
  • REST APIs
  • Third-party integrations

Testing & Collaboration

  • Functional testing
  • Regression testing
  • UAT support
  • Requirements analysis
  • Technical documentation
Experience

Where I've worked

2020 – Present
current

Encora

Magento Developer / Application Specialist

  • Develop, maintain, and support Magento e-commerce websites, delivering enhancements and fixes to meet business and operational requirements.
  • Provide direct customer support for production issues, gather incident details, reproduce problems, and assess business impact.
  • Use Zendesk to manage support tickets, document investigations, coordinate escalations, and keep customers informed through resolution.
  • Resolve application issues through code review, log analysis, database queries, server checks, and integration troubleshooting.
  • Manage application releases, coordinate deployments, and validate critical website functions following implementation.
  • Apply application and security patches, check compatibility, and support testing and rollback preparation.
+ 8 more responsibilities
  • Maintain custom modules, themes, and extensions supporting product catalogs, customer accounts, checkout, and order processing.
  • Coordinate incident resolution with customers and technical teams, communicate workarounds, and confirm service restoration.
  • Support server and application environments by reviewing configurations, permissions, scheduled jobs, logs, and service availability.
  • Troubleshoot Magento cron jobs, indexing, and caching to support reliable website operations.
  • Write SQL queries to investigate data issues, extract information, and validate application records.
  • Generate operational and ad hoc reports for business requests, incident investigations, and application monitoring.
  • Troubleshoot third-party integrations and resolve data exchange issues between connected systems.
  • Document releases, patches, incident resolutions, and support procedures.
2016 – 2020

Yondu

Software Engineer

  • Developed and maintained PHP applications, Magento e-commerce websites, and WordPress websites, working across platforms based on each project's business requirements.
  • Built and customized Magento modules, themes, and extensions supporting catalog, checkout, and order functionality.
  • Built and customized WordPress themes, configured plugins, and maintained website content and functionality.
+ 6 more responsibilities
  • Managed WordPress updates and troubleshot theme, plugin, and website issues.
  • Implemented features and resolved defects across front-end and back-end components.
  • Created and maintained responsive web pages using HTML, CSS, and JavaScript.
  • Worked with MySQL databases to manage application data, write queries, and troubleshoot data issues.
  • Integrated applications with external services and APIs to support business workflows.
  • Collaborated with project teams and stakeholders to clarify requirements, test changes, and deliver updates.
  • Supported application deployments, ongoing maintenance, and technical documentation.
2014 – 2016

Openovate Labs

Web Developer

  • Developed and maintained websites, implemented functionality updates, and resolved technical issues.
  • Supported website maintenance and daily operational requirements.
Education

Background

Bachelor of Science in Information Technology

Polytechnic University of the Philippines (PUP) – Santa Rosa Campus

Contact

Need a Magento developer or support lead?

Emailmyleen@myleenluna.com
LinkedInView my profile ↗
LocationLaguna, Calabarzon, Philippines